Shipping policy

At Dignity Wellness, we are committed to delivering your order safely, efficiently, and with care.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been dispatched.

Delivery

We currently deliver throughout South Africa using trusted courier partners.

Estimated delivery times:

  • Gauteng: 1–3 business days
  • Major Cities: 2–5 business days
  • Outlying Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

From time to time, Dignity Wellness may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number (where available) so you can monitor your delivery.

Delivery Information

Please ensure that your delivery address and contact details are accurate when placing your order.

Dignity Wellness cannot be held responsible for delays or failed deliveries resulting from incorrect information provided at checkout.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the package and product (if applicable)

We'll investigate and work towards a prompt resolution.